Privacy Policy

1. Who We Are

Sobo Socks is an Indian lifestyle brand offering premium-quality socks designed for comfort, style, and self-expression. Our official website is https://sobosocks.in, and it is managed by our internal team to ensure a secure and seamless shopping experience.

 

2. What Information We Collect

We collect the following types of data when you use our website:

  • Personal Identifiable Information (PII): Such as your name, email address, phone number, and shipping/billing address, which you provide during checkout or when signing up for our newsletter.

  • Transaction Data: Payment method, transaction ID (note: we do not store your full credit/debit card details).

  • Device & Usage Data: Includes IP address, browser type, device type, pages visited, time spent on site, and referral source.

  • Marketing Data: Your preferences for receiving marketing from us and your communication preferences.

This data helps us process your order, personalize your experience, and improve our services.

 

3. How We Use Your Information

We use your information to:

  • Fulfill and manage orders, payments, and delivery.

  • Send you order updates, support messages, and important account information.

  • Improve website functionality and user experience.

  • Notify you about new product launches, exclusive discounts, and offers (only if you opt-in).

  • Detect fraudulent or suspicious activity to ensure platform safety.

We will never sell your personal data to third parties for profit.

 

4. Comments and Reviews

When you leave a review or comment on our product pages, we collect the data you submit — typically your name, email, and any content you share. For security purposes, we also collect your IP address and browser details to help prevent spam and abuse.

Your review may be publicly visible and could be used to help other customers make informed decisions.

 

5. Media Uploads

If you upload images, such as through product reviews or contests, please ensure that any personal information (including location data embedded in image files) is removed beforehand. Other site visitors may be able to download and extract metadata from images displayed on the site.

 

6. Cookies & Tracking Technologies

We use cookies to personalize your shopping experience and enhance website performance.

  • Essential Cookies: Required for website functionality (e.g., keeping items in your cart).

  • Performance Cookies: Help us track visits and site usage for improvements.

  • Marketing Cookies: Enable us to show you ads that are more relevant to your interests, sometimes through platforms like Facebook or Google.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect site performance or functionality.

 

7. Embedded Content from Third Parties

Our website may feature embedded content (like Instagram reels, YouTube videos, or brand partner features). These third-party sites may collect data, use cookies, and monitor your interaction if you’re logged into their platform.

For example, watching a YouTube video on our site may allow Google to track your viewing behavior.

 

8. Sharing Your Data

We only share your personal information with:

  • Payment gateways (e.g., Razorpay, Paytm) for secure transactions.

  • Logistics providers (e.g., Delhivery, Shiprocket) to fulfill your orders.

  • Email marketing platforms (e.g., Mailchimp) if you’ve subscribed to updates.

  • Analytics services (e.g., Google Analytics) to understand website performance.

All partners are under strict agreements to keep your data secure and confidential.

 

9. Data Retention

We retain your personal data only as long as necessary:

  • Order data: retained for at least 7 years (legal/tax requirements).

  • Marketing data: until you opt out.

  • Reviews/comments: retained indefinitely unless you request deletion.

 

10. Your Privacy Rights

Under applicable Indian and international privacy laws, you have the right to:

  • Access a copy of the data we hold about you.

  • Correct or update your personal information.

  • Request deletion of your data (subject to order history and legal obligations).

  • Opt out of marketing communications.

To exercise any of these rights, please email us at sobosocks@gmail.com

 

11. How We Protect Your Data

We use industry-standard security measures — including SSL encryption, secure payment gateways, and regular platform updates — to protect your data from unauthorized access or disclosure.

However, no digital platform is 100% secure. We recommend using strong passwords and keeping your login details confidential.

 

12. Children’s Privacy

Sobo Socks does not knowingly collect personal information from individuals under the age of 13. If you are a parent or guardian and believe your child has provided personal data, please contact us, and we will promptly delete it.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When we do, we’ll update the “Effective Date” at the top of this page. We recommend reviewing this page periodically.

 

14. Contact Us

For questions, concerns, or requests related to your data or this privacy policy, please contact:

Sobo Socks
Email: sobosocks@gmail.com
Phone: 9899999212
Website: https://sobosocks.in

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